FAQ's
At ShastaShopping.com, we offer a wide range of customized gifts to suit various occasions and preferences. Our offerings include personalized mugs, custom-made photo frames, engraved jewelry, and much more.
Ordering a personalized gift from ShastaShopping.com is simple. Just browse through our collection, select the item you’d like to customize, and follow the prompts to personalize it with names, dates, photos, or messages. Once you’re satisfied with your design, proceed to checkout and complete your order.
Yes, absolutely! We understand the importance of getting your personalized gift just right. That’s why we provide a preview feature that allows you to see how your customization will look on the chosen item before finalizing your order. This ensures that you’re completely satisfied with the design before we proceed with production.
The production time for customized gifts may vary depending on the item and the complexity of the customization. Typically, we aim to process and ship orders within 3 to 5 business days after the design has been approved. Shipping times will vary depending on your location and chosen shipping method.
Since personalized items are unique and created specifically for you, we’re unable to accept returns or exchanges unless there is a defect or error on our part. However, if you encounter any issues with your customized gift, please reach out to our customer service team, and we’ll do our best to resolve the issue promptly.
Yes, we do offer bulk discounts for large orders of customized gifts. Whether you’re looking to personalize gifts for a corporate event, wedding party, or any other occasion, we’re happy to work with you to provide competitive pricing based on your quantity needs. Please contact our customer service team for more information on bulk pricing.
While we strive to provide a wide range of customization options, there may be certain limitations depending on the item you choose. For example, some items may have character limits for engraving or printing, or certain design elements may not be feasible due to technical constraints. If you have specific customization requirements, please reach out to our customer service team, and we’ll do our best to accommodate your needs.
Once an order for a customized gift has been placed and the design has been approved, it may not be possible to cancel or modify the order due to the personalized nature of the item and the production process. However, if you need to make changes or cancel your order, please contact us as soon as possible, and we’ll do our best to accommodate your request.
No, there is no minimum order quantity for customized gifts at ShastaShopping.com. Whether you’re looking to personalize a single item or place a large order for a group or event, we’re here to help bring your vision to life.
If you have any questions or need assistance with your customized gift order, our friendly customer support team is here to help. You can reach us via email at order@shastashopping.com or by phone at +917679754335 during our business hours. We strive to provide timely and helpful assistance to ensure your shopping experience with us is smooth and enjoyable.